Informativa sui rimborsi

We value your support and confidence in us. Customer satisfaction is our highest priority. Should you be less than fully pleased with the goods you have received, our support team is ready to lend assistance at any time.

30-Day Hassle-Free Returns

  • Validity Period: Your 30-day return window begins on the exact day your package is marked as delivered by the logistics provider.

  • Item Condition: Returned merchandise must remain in its original state—completely unused, free of any damage, and with all original tags securely intact.

Damaged, Faulty, or Incorrect Items

  • 48-Hour Reporting: Please inspect your items immediately upon arrival. If a product is defective, damaged in transit, or differs from your order, notify us within 48 hours.

  • Our Resolution: We cover all return shipping costs for these exceptions and will promptly arrange either a full refund or a free replacement.

Four Steps to Initiate a Return

  • 1. Request Authorization: Do not ship items back privately. Email drebenwuensche@gmail.com with your Order ID and return reason. For quality-related issues, you must attach clear photos of the item.

  • 2. Get Your RMA: Our team will assess your request within 24 hours and issue a Return Merchandise Authorization (RMA) along with step-by-step return instructions.

  • 3. Arrange Logistics: For qualifying returns, we will supply a prepaid shipping label or coordinate a zero-cost pickup service on your behalf.

  • 4. Pack and Ship: Securely package the product and hand it over to the designated shipping carrier.

Refund Timeline

  • Quality Inspection: Once your package reaches our warehouse, we will complete a standard condition check within 3–5 business days.

  • Refund Channel: Approved refunds are automatically routed back to your original payment method.

  • Processing Time: Bank transfers typically finalize within 10 business days. If you do not see the funds after 15 business days, contact us for a transaction reference code to provide to your card-issuing bank.

Contact Customer Support

  • Email: drebenwuensche@gmail.com

  • Response Time: We guarantee a response to all customer inquiries within 24 hours on standard business days.